Terms of Service

Welcome to Heer Tots. By accessing or using our website, mobile applications, and services (collectively, the 'Services'), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

We reserve the right to modify these terms at any time. Your continued use of the Services after any changes indicates your acceptance of the updated terms.

To use our Services, you must be at least 18 years old or have the consent of a parent or guardian. By registering an account, you confirm that:

• All information you provide is accurate, complete, and current
• You will maintain the accuracy of your account information
• You are responsible for maintaining the confidentiality of your password
• You will notify us immediately of any unauthorized use of your account

When you place an order on Heer Tots, you are making an offer to purchase the products at the listed price. All orders are subject to acceptance and availability.

• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes
• We accept UPI, RuPay, Visa, Mastercard, and Cash on Delivery (COD)
• Orders may be cancelled by us if the product is unavailable or pricing errors occur
• You agree to pay all charges incurred under your account

We aim to deliver your orders within the estimated timeframe. However, delivery times are estimates and not guaranteed.

Risk of loss and title for items pass to you upon delivery to the carrier. We are not responsible for delays caused by unforeseen circumstances or courier issues.

We want you to be satisfied with your purchase. Our return policy allows you to return eligible items within 7 days of delivery, subject to the following conditions:

• Products must be unused, unwashed, and in original packaging
• Certain items such as innerwear, socks, and personal care products are non-returnable
• Refunds will be processed to the original payment method within 7-10 business days
• Shipping charges for returns may apply unless the item was defective or incorrect

You agree not to engage in any of the following prohibited activities:

• Using the Services for any illegal purpose or violating any laws
• Attempting to interfere with the security or proper functioning of the site
• Uploading viruses, malware, or other harmful code
• Scraping, data mining, or using automated means to access the site
• Impersonating another person or misrepresenting your affiliation
• Engaging in fraudulent transactions or chargebacks

All content on Heer Tots, including text, graphics, logos, images, and software, is the property of Heer Tots or its licensors and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

To the fullest extent permitted by law, Heer Tots shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services.

Our total liability for any claim arising from these terms shall not exceed the amount you paid for the product or service in question.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

We encourage you to contact us first if you have any concerns or disputes. We will make every effort to resolve issues amicably.

If you have any questions about these Terms of Service, please contact us:

• Email: support@heertots.in
• Phone: +91 7229955111
• Address: Jaipur, India